Effective August 24, 2026
Trade3Dx Support
For installation, activation, billing, or technical help, email support@trade3dx.com from the address associated with your subscription.
Contact support
Support is handled by email during normal business days. Response time can vary with request volume and issue complexity.
For technical issues
Include your Trade3Dx version, Windows version, NinjaTrader version when applicable, instrument and data-provider context, the steps that reproduce the problem, and the exact error text. Screenshots are helpful.
Trade3Dx can create a diagnostics package from its diagnostics/support tools. Review the package before attaching it. Do not send passwords, payment-card information, private keys, API credentials, or activation codes.
Activation and device changes
Open Trade3Dx Account to activate, deactivate, or manage the subscription. If a previous computer is unavailable or your device limit is reached, email support from the subscription address and describe the device change.
Billing and cancellation
Use the billing portal from Trade3Dx Account to update a payment method or cancel. If the portal is unavailable, email support. Review the Refund and Cancellation Policy before submitting a refund request.
Security reports
Send suspected security issues privately to support@trade3dx.com with “Security” in the subject. Do not publicly disclose sensitive details before we have had a reasonable opportunity to investigate.