Refund and Cancellation Policy

A payment method is required to start the trial. You are not charged the subscription price on the day the trial starts. Unless you cancel before the trial ends, the subscription converts to the monthly plan at the price displayed at checkout—currently $29.95 per month—and renews automatically until canceled.

Cancel through the Stripe billing portal available from the Trade3Dx Account screen after activation, or email support@trade3dx.com from the address associated with the subscription. Submit cancellation before the next renewal date to avoid the next charge.

Cancellation stops future renewal. Unless required by law or confirmed otherwise by Trade3Dx, access remains available through the end of the paid billing period and no prorated refund or credit is issued for unused time.

Subscription charges are generally non-refundable once a billing period begins. If you believe a charge was duplicated, unauthorized, made after a timely cancellation request, or caused by a billing error, contact support promptly. We will review the request and provide any refund required by law or appropriate for a verified billing error. This policy does not limit non-waivable consumer rights.

Include the subscription email, charge date, amount, and a short explanation. Do not send your complete card number, password, activation code, or other credentials.