Privacy Policy

We collect information you provide, including your email address, support communications, and information you choose to include in a diagnostic package. Licensing records may include an activation code, a one-way or pseudonymous device identifier, entitlement status, subscription identifiers, activation history, and software version.

Our website and service providers may process technical information such as IP address, browser or device type, request time, referring page, and service logs needed to deliver, secure, and troubleshoot the service.

Stripe processes checkout, payment methods, recurring charges, receipts, and the billing portal. Trade3Dx receives subscription and customer identifiers, billing status, and limited transaction information needed to provide your license. We do not receive or store your complete payment-card number.

We use information to provide downloads, create and refresh licenses, manage device limits, administer subscriptions, answer support requests, prevent abuse, troubleshoot failures, improve reliability, comply with law, and protect Trade3Dx and its users.

We disclose information as needed to service providers that operate our business, including Stripe for billing, Microsoft Azure for licensing and cloud services, and Netlify for website hosting. We may also disclose information when required by law, to protect legal rights or safety, or as part of a business transaction. We do not sell personal information or use it for cross-context behavioral advertising.

Trade3Dx processes market data on your computer for visualization and local recording. Trade3Dx does not intentionally upload your market-data archive to our services. Diagnostic logging is controlled in the application, and a support package is transmitted only when you choose to send it. Review a package before sending it and do not include credentials, payment-card data, or information you do not want shared.

We retain information for as long as reasonably needed to provide the service, maintain transaction and security records, resolve disputes, and meet legal obligations. We use reasonable administrative and technical safeguards, but no online service can guarantee absolute security.

You may cancel your subscription through the billing portal, deactivate a licensed device in the application, and request access, correction, or deletion of applicable personal information by emailing support@trade3dx.com. We may need to verify your request and may retain information where permitted or required by law.

Trade3Dx is not directed to children under 18, and we do not knowingly collect their personal information. We may update this policy and will post the revised effective date on this page.

Trade3Dx, 2655 Van Ness Ave Ste 3, San Francisco, CA 94109. Email: support@trade3dx.com.