Installation & startup
Confirm that the computer meets the published system requirements and that the installer was allowed to complete.
- Use Windows 10 or 11, 64-bit.
- Restart Trade3DX after installing an update.
- Keep the application folder accessible to your Windows account.
Market data connection
IBKR connection and subscription troubleshooting →
NinjaTrader 8 connection and subscription troubleshooting →
Keep IBKR TWS / IB Gateway or NinjaTrader 8 open with its Trade3Dx bridge running and entitled live Level 2 depth data.
- Confirm the selected instrument is receiving live quotes.
- Verify that market-depth entitlement is enabled by the provider.
- Restart both applications after changing the data connection.
Activation & device changes
Your subscription covers one active computer. Keep the activation code shown after checkout.
- Paste the code into Trade3DX Account → Activation.
- Use the same purchase email when requesting help.
- For a computer replacement, request a license transfer through your purchase correspondence.
Billing & subscription
Stripe handles checkout and recurring billing. Access remains available through the paid billing period after cancellation.
- Retain the Stripe receipt and purchase email.
- Include the invoice or checkout email when reporting a billing problem.
- Never send a full payment-card number in a support message.
Contact support
Email support@trade3dx.com from the address associated with your subscription.
Information to include with a support request
- The email address used during Stripe checkout.
- Your Windows version and Trade3DX version.
- The affected instrument and data provider, when relevant.
- A screenshot and the exact wording of any error message.
- The approximate time the problem occurred.