Trial and recurring charge
No payment method is required to start the 14-day trial. To continue after the trial, add a payment method through Trade3Dx Account → Manage Subscription before the trial ends. With a payment method added, the subscription converts to the monthly plan at the price displayed at checkout—currently $29.95 per month—and renews automatically until canceled. If no payment method is added, the trial subscription cancels automatically at the end of 14 days, access ends, and there is no subscription charge.
How to cancel
Cancel through the Stripe billing portal available from the Trade3Dx Account screen after activation, or email support@trade3dx.com from the address associated with the subscription. Submit cancellation before the next renewal date to avoid the next charge.
Effect of cancellation
Cancellation stops future renewal. Unless required by law or confirmed otherwise by Trade3Dx, access remains available through the end of the paid billing period and no prorated refund or credit is issued for unused time.
Refund requests
Subscription charges are generally non-refundable once a billing period begins. If you believe a charge was duplicated, unauthorized, made after a timely cancellation request, or caused by a billing error, contact support promptly. We will review the request and provide any refund required by law or appropriate for a verified billing error. This policy does not limit non-waivable consumer rights.
Information to include
Include the subscription email, charge date, amount, and a short explanation. Do not send your complete card number, password, activation code, or other credentials.